Privacy Policy

Raynolse Inc. ("Raynolse") respects and is committed to protecting your personal information. We strive to safeguard your personal data with utmost diligence.

This policy, available at www.raynolse.com is designed to help visitors, registered users, or users of the Raynolse iOS or Android applications ("Apps") understand how we collect and use personal data when provided to Raynolse.

We comply with all laws and regulations related to personal information protection, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Personal Information Protection Act.

이This policy also explains your rights regarding your personal data and how to contact Raynolse or relevant regulatory authorities in case of complaints.

Raynolse collects and uses certain personal data about you and is responsible for it. We generally adhere to the data protection laws of the country where you reside. In the European Union, this would be the General Data Protection Regulation ("GDPR").

By using this site or app, you accept this Privacy Policy. If you do not agree, please do not use the Raynolse site or app. Continued use of the site or app after posting changes to these terms implies acceptance of those changes.

This policy applies only to the use of Raynolse's website and apps.

Raynolse's website may provide links to third-party websites outside our control, like Facebook and Twitter. These third-party websites may collect information about you under their own privacy policies. We recommend reviewing their privacy policies posted on these (and all) sites to understand their policies and practices regarding your personal identifying information.

If you have questions or concerns about this policy, please contact Raynolse first.

Our service establishes and adheres to a [Personal Information Processing Policy], which is publicly available on our service screen for easy access at any time. Our [Personal Information Processing Policy] includes the following contents.

1. General Provisions
   1. Personal information refers to data about a living individual, including information such as name, telephone number, and other identifiers like codes, characters, voices, sounds, and images, that can be used to recognize an individual (this includes cases wherethe information alone does not identify a specific individual but can be easily combined with other information to do so).
   2. This Privacy Policy explains the purpose of collecting and using the personal information provided by our customers, as well as the measures taken to protect personal information.
   3. The company prioritizes the protection of customer information and adheres to the personal information protection regulations and guidelines set forth by laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, and the [Personal Information Protection Guidelines] established by the Broadcasting and Telecommunications Commission.
   4. This Privacy Policy is made publicly available within the service to ensure that our customers can easily access it at any time.
   5. The Privacy Policy of this service is subject to change according to modifications in relevant laws and guidelines or changes in internal operational policies. In case of any changes to the Privacy Policy, we will announce the updated information within the service, making it easy for our customers to stay informed about the revisions.
2. Definition of Personal Information (Web/App)
   1. Through the Website
      1. Raynolse may only collect information that you voluntarily provide through email or other direct contact from you. Raynolse is the sole owner of the information collected at www.raynolse.com. Except in cases permitted by this policy or explicitly approved by you, Raynolse will not sell or rent this information.
      2. If you decide to register with Raynolse and create a user profile, you will need to enter your name and email and create a password. Additionally, you may choose to save your shipping address.
      3. Guest users are only required to provide as much information as is reasonably necessary to complete any transaction they initiate, including email addresses and billing and shipping information. However, unlike registered users who can save their billing and shipping information, guest users' information is not stored and is only used to complete the provided transaction.
      4. Raynolse will use browser session data to save your shopping cart and sessions while browsing the website. Your data is stored only for the duration of that browser session. However, if logged in as a registered user, your activity will be stored by the browser session and saved on a server with your session ID.
      5. Additional network and location information collected may include the type and version of the browser used to log into the online store, language, operating system version, resolution, website operational elements, your web IP address, web browsing information, and geographic location, such as the region included in your account information.
      6. Like many companies, Raynolse collects aggregate information to monitor the use of its website. Personal data is not collected in this process. Typically, this information includes customer demographics, traffic patterns, sales, and site usage behavior. This information is used for commercial purposes to improve the usability, performance, and effectiveness of the website.

      Raynolse may also collect personal recommendations through surveys, questionnaires, reviews, or Raynolse's social media channels (such as Facebook, Twitter, Instagram, YouTube, Pinterest, etc.).

   2. When Using the App:
      1. You are given the opportunity to create a "User Profile." At this stage, you may be asked to provide information such as your email address, weight, height, age, and in the case of elite athletes, information about their sport and location. Only your email address is mandatory for setting up a user profile. All other information is optional. Raynolse uses your weight, height, and age to calculate calories burned during product use. Therefore, if you choose not to provide this information, accurate calorie calculations may not be possible.
      2. Once a user profile is created, additional information such as the number of logins, dates of login, fitness performance records (calories burned, number of jumps, etc.), and other necessary data will be collected and added to your user profile each time you log in to the app. This also helps Raynolse track how its services are evaluated and continuously improve them.
      3. By creating an account and using Raynolse's services, you acknowledge that information in your user profile, such as your fitness performance records, may be personal, and by providing such information, you recognize that others, including Raynolse, can identify you and that you cannot remain anonymous.
      4. Raynolse's services include a "Community" feature and a "Leaderboard" that display user's performance and achievements. When participating in the "Community" feature, you will be asked to choose between a public or private profile. The default setting for new users is public. However, you must take explicit action to activate a public profile, ensuring that your profile is not made public without your consent or awareness.
      5. For new users starting the "Community," profiles are set to public by default. This means that your workout results (heart rate, calories, number of jumps, duration, etc.) can be seen by anyone, and your Raynolse "Leaderboard" name may also be displayed to other participants. You must explicitly set to activate a public profile. Existing "Community" users who previously chose a private profile are not affected by the new default setting for new users and will remain private unless they choose to change their profile to public.
      6. If you choose a private profile, your workout results will be shared only with people you have explicitly invited. Your workout results will be visible only to those who follow you in public status. Other registered Raynolse users can see your username and your rank on the leaderboard, but they cannot view your fitness performance records unless you approve them as followers.
      7. If you participate in the "Community" feature, you can opt out at any time. You can also set your profile to private and remove other users from your followers whenever you wish.
      8. Raynolse may provide publicly accessible blogs, social media pages, product review pages, private messages, video chat sessions, or community forums. When you disclose information about yourself in Raynolse’s blogs, social media pages, product review pages, private messages, community forums, or video chat sessions, Raynolse may collect the information you provide, including any information provided in those submissions.

      In addition to the information you provide directly, Raynolse may also receive supplementary information about you from other sources, namely third-party services and institutions. For example, when using Raynolse's app, we may receive standard analytic information such as the device used to access the app, operating system, and location. Furthermore, if you access Raynolse's services through social media sites like Facebook, we can collect information about you from these third-party applications based on your personal information settings. The information collected through your social media account may include your name, social media site user identification number, username, location, gender, date of birth, email, profile picture, and social media contacts. This supplemental information helps to verify the information you have provided to Raynolse and enhances our ability to provide information about Raynolse's business, products, and services.

3. Scope of Personal Information Utilization

   As a visitor to the Raynolse website, whether you register as a user and create a profile or subscribe to services through the app, your information will be used for the following purposes:

   1. Provision of Services and Transactions: To provide the services or transactions you have requested.
   2. Personal Information and Account Management: To generally manage your personal information and account.
   3. Response to Inquiries, Comments, and Other Requests: To respond to inquiries, comments, and other requests you may have.
   4. Access to Specific Areas, Features, and Functions of the Service: To provide access to specific areas, features, and functions of the service.
   5. Support for Monitoring Performance, Fitness, and Health-Related Statistics and Usage Trends: To assist in monitoring performance, fitness, and health-related statistics and usage trends, including calorie calculations, number of jumps, etc.
   6. Personalized Exercise and Activity Goal Setting: To personalize exercise and activity goals based on your settings and historical exercise or activity data.
   7. Communication on Logistics Issues: To communicate about logistics issues, including product delivery and service visits.
   8. Review and Contact for Technical Support Requests: To review and contact you in response to your technical support requests.

   Additionally, your information may be used for the following management purposes:

   1. Measuring Interest in Services: To measure interest in the services provided.
   2. Developing New Products and Services: To develop new products and services.
   3. Quality Control Assurance: To ensure quality control.
   4. Verification of Personal Identity: To verify the identity of individuals.
   5. Communication Regarding Individual Accounts and Activities: To communicate about individual accounts and activities within the service and systems, and notify about policy changes as necessary.
   6. Sending Emails or Text Messages: To send emails or text messages to the provided email address or phone number for verification of accounts, account management, customer service, delivery updates, or operational purposes like system maintenance.
   7. Processing Payments for Products or Services Purchased: To process payments for products or services that have been purchased.
   8. Maintenance and Management of Services: To maintain and manage the services.

   Comments, status updates, +1s, tweets, and other content you voluntarily share on Raynolse's social media pages may be displayed on a scrolling bar showing activity on www.raynolse.com ’s pages or profiles.

   Personal reviews written by you may be used in emails and on website pages.

   If access to, use of, or disclosure of such information is reasonably necessary to satisfy any applicable law, rule, regulation, or mandatory government or administrative request, or to enforce our applicable terms of use, investigate potential violations, detect, prevent or resolve fraud, security, or technical issues, or protect the rights, property, or safety of Raynolse, its users, or the public based on good faith, we may collect and share personal data.

   Apart from purposes necessary to complete requested transactions or services, the use of your personal data is based on optional consent. This means you will not receive communications about special offers, new products, or new services unless you provide positive consent to receive such notifications.

4. Methods and Reasons for Using Personal Data

   According to applicable data protection laws, we can only use personal data when we have a legitimate reason (legal basis) to do so. For example:

   1. When consent is obtained
   2. To comply with legal and regulatory requirements
   3. To perform a contract with you or to take steps at your request before entering into a contract
   4. For the reasonable interests of third parties

   In most cases, the legal basis for processing your personal data will be to perform a contract with you or due to our legitimate interests, such as preventing fraud. This is specified in the table below.

   Purposes for Using Personal Data	Based on the company's objectives
   Account Creation and Management	Action taken at your request before entering into a contract or for the performance of a contract
   Provision of Products and/or Services	Action taken at your request before entering into a contract or for the performance of a contract.
   Conducting Checks to Verify Your Identity and Prevent Fraud	For our or third parties' legitimate interests, namely minimizing fraud that could be harmful to you and/or us.
   Enforcement of Legal Rights or Defense or Conduct of Legal Proceedings	Depending on the situation: To comply with legal and regulatory obligations or, in other cases, for our or third parties' legitimate interests, namely protecting our business, profits, rights, or the rights of others.
   Customization of Website and Content	Depending on the situation: Based on collected consent - see 'Cookies' below. In cases where consent is not required and not obtained, for our or third parties' legitimate interests, namely operating as efficiently as possible to provide the best service at the best price.
   Preservation and Evaluation of Information on Website Visits and Navigation Through Various Sections	Depending on the situation: Based on collected consent - refer to 'Cookies' section. In cases where consent is not required and not obtained, for our or third parties' legitimate interests, namely to operate as efficiently as possible to provide the best service at the best price.
   Communication with You Unrelated to Marketing	Depending on the situation: To comply with legal and regulatory obligations, or in other cases, for our or third parties' legitimate interests, namely operating as efficiently as possible to provide the best service at the best price.
   Ensuring System and Data Security	Compliance with Legal and Regulatory Obligations
   Enhancement of System and Data Security	For our or third parties' legitimate interests, namely the protection of systems and data, and the prevention and detection of criminal activities that could be harmful to you and/or us.
   Statistical Analysis for Business Management	For our or third parties' legitimate interests, namely operating as efficiently as possible to provide the best service at the best price.
   Updating and Enhancing Customer Records	Depending on the situation: To perform a contract or take steps at your request before entering into a contract, To comply with legal and regulatory obligations, In cases not covered above, for our or third parties' legitimate interests, namely maintaining communication with customers regarding existing orders and new products.
   Disclosure and other activities to comply with legal and regulatory obligations.	Compliance with legal and regulatory obligations.
   Marketing to all customers, both existing and past.	Our or third-party legitimate interests, namely promoting the business to both existing and former customers.
   External audits and quality inspections.	Maintaining certification to demonstrate our or third-party legitimate interest in operating at the highest level.
   Sharing personal data with our group and third parties in connection with significant corporate transactions or restructuring.	Depending on the situation: legal and regulatory compliance, among other cases, our or third parties' legitimate interests, namely, protecting the business and asset value, realization, or growth.
   For Android/IOS users who have granted access through Google Fit/Apple Health, access to the user's height, weight, and age is obtained to accurately calculate the calories burned during exercise.	To accurately calculate the calories burned during each user's exercise and assist with exercise tracking in Google Fit/Apple Health.

   Our website is not intended for children under the age of 5, nor do we knowingly collect information from children under the age of 5. We comply with the Children's Online Privacy Protection Act (COPPA).

5. Sharing of Collected Personal Data with Third Parties
   1. Methods of Sharing Personal Data
      1. Sharing with authorized third-party agents or contractors: When necessary to provide requested services or transactions, such as delivering something, we may need to share your name and address with a delivery company. Additionally, we may share your information with card payment processors and fraud prevention service providers when required.
      2. Sharing with third parties assisting in product and/or service provision: For example, payment service providers, warehouses, and delivery companies.
      3. Sharing with other third parties assisting in business operations: For instance, marketing agencies, website hosting, and website analytics service providers.
      4. Sharing with banks
      5. Prohibition of third-party sale, distribution, or sharing of information: Except as specified in the privacy policy, we do not share, distribute, or sell personal data to third parties.
      6. Measures for the protection of personal data: These organizations may process personal data only when they satisfy appropriate measures for protecting personal data. Furthermore, they are contractually obligated to use your personal data only to provide services to us and you.
      7. Sharing with external auditors: For example, concerning account audits, in which case the recipient of information is bound by confidentiality obligations.
      8. Sharing with legal advisors: For instance, attorneys and other legal advisors, in which case the recipient of information is bound by confidentiality obligations.
      9. Sharing of Information with Law Enforcement Agencies, Courts, Tribunals, and Regulatory Authorities: When necessary for legal and regulatory compliance.
      10. Sharing of Information with Other Parties Involved in Significant Corporate Transactions or Restructuring: In mergers, acquisitions, asset sales, corporate disclosures, or bankruptcy situations, information is typically anonymized, but this is not always possible, and the recipient of information is bound by confidentiality obligations.

      If you require more detailed information about who we share data with, please contact us at contact@raynolse.com.

      Raynolse shares personal data with subsidiaries and affiliated companies to provide services. Raynolse requires these subsidiaries and third parties to process personal data in accordance with its instructions and to comply with confidentiality and security measures separate from this policy.

      Raynolse may share non-personal and aggregated information related to customer demographics, traffic patterns, sales, and site usage with partners, advertisers, or sponsors. Raynolse may also collaborate with other internet websites to provide some services. Personal data provided to Raynolse may be transmitted to these third-party websites to provide the requested services. This information will be processed in accordance with this policy. Similarly, Raynolse may provide access to third-party applications such as gadgets or extensions through the website. Any information collected when enabling third-party applications will be processed in accordance with this policy. Information collected by third-party application providers will be governed by their privacy policies, unless otherwise specified elsewhere in this policy. Raynolse will not disclose personal data about users to third parties without prior consent, except as described in other sections of this policy.

   2. Third-Party Pixels and Cookies
      1. Use of Cookies Related to Site Visits and Usage: When you visit the site or perform actions such as logging in, registering, or opening emails, online data partners or providers may use cookies, ad beacons, and similar technologies to associate these activities with information related to you (e.g., email address). They may use your email address to send communications and marketing.
      2. Definition and Purpose of Cookies: Cookies are small text files that are stored on your device when you use a website. They are used for storing visit information, improving the website, providing personalized services, and for marketing and data analysis.
      3. Website Traffic Analysis: Various products are used for website traffic analysis to understand visitors and enhance user experience.
      4. Marketing and Website Optimization: Cookies are used for marketing and website optimization. You can choose services that require personal information, including order placement or contact via email.
      5. Use of Personal Information and Communication: Personal information shared may be used to suggest products and services that may interest you and for communication related to orders.
      6. 'Remember' Feature Through Cookies: Cookies record your preferences and activities to 'remember' you when you revisit. This helps in remembering items added to the cart or data entered.
      7. Rejecting Cookies and Impact: You can reject cookies by changing browser settings. However, disabling or deleting cookies may limit access to certain website features.

      We would like to hear your direct feedback about the website, marketing, and products. If you have any feedback, please send an email to contact@raynolse.com.

6. Access and Correction of Personal Information

   If you have created an account on www.raynolse.com or the app, you can access your information from anywhere.

   For communication preferences, you can update your email communication settings by selecting the link at the bottom of our email communications. Alternatively, you can contact us here for assistance: contact@raynolse.com. You can also contact us here to request access to your personal data and additional information. We will take reasonable measures to verify the authenticity of your request. In cases where a request is suspected of being fraudulent or cannot be reasonably verified, or when specific rights related to personal data are not explicitly defined by the laws of your country or region, we may refuse the request.

   1. Right to Request Information Disclosure

      For individuals in South Korea, you have the right to request a list of all third parties to whom Raynolse has disclosed specific information for direct marketing purposes. However, our policy is not to disclose personal information or sell it for the purpose of third-party direct marketing. If our policy changes in the future, and you would like such a list, please provide us with your email address and contact us if you wish to receive the list.

7. Company Security Policy

   Raynolse takes the security of personal data seriously. We protect personal data by storing it on secure servers protected by passwords and firewalls. We enforce policies to maximize the security and integrity of all information, including personally identifiable information. However, no system or information can be completely protected against all risks. Therefore, we cannot guarantee the security or privacy of the information provided. We recommend that you provide information with personal responsibility when sharing it.

   In particular, when collecting sensitive information such as credit card data, that information is encrypted and securely transmitted through trusted third-party services like Amazon.

8. Company's Privacy Policy Change Notification

   The contents of the Privacy Policy may change over time. Therefore, we request that you occasionally check for the most recent version to stay informed. This Privacy Policy was last updated on November 16, 2023.

9. Retention and Use Period of Personal Information

   Your personal information will not be retained for longer than necessary for the intended purposes.

   1. Some countries outside the European Economic Area (EEA) may have lower levels of data protection. We are based in the Republic of Korea, and all information submitted through this website or app is transmitted to separate server data processing facilities.

      Under GDPR, your personal information may be transferred to countries outside the EEA, including Korea and the United States, under the following circumstances:

      1. Your consent: If you have agreed to the transfer.
      2. Adequacy decision by the European Commission: If the European Commission has determined that a specific country provides an adequate level of protection for personal data (known as an "adequacy decision").
      3. Appropriate safeguards: If appropriate safeguards are in place, such as using approved standard data protection clauses as recognized under GDPR Article 46(2), and if you have enforceable rights and effective legal remedies.
      4. Specific exceptions apply: If specific exceptions apply under relevant data protection laws.

      By submitting your personal information through this website or app, you consent to the transfer of such personal information to Reynolds' servers.

      If there are changes to the destination country or international methods of personal data transfer, you will be notified in accordance with the 'Changes to Privacy Policy' section below.

      For more detailed information on these transfers and the protective measures we apply, please contact us ('How to Contact Us' section).

10. Rights of Data Subjects
    1. If You Reside Outside of the EEA

       You can contact us at any time for the following requests:

       1. Confirm what personal data we hold about you
       2. Change or amend personal data we hold about you
       3. Delete personal data we hold about you
       4. Express concerns about the use of your personal identification information

       Please note that it is technically impossible to change or delete all instances of information we hold about you in our systems, and data may remain in non-erased or aggregated forms. We may retain data for a certain period in backups or temporary systems. We may also retain some information for longer periods as required by law, contract, or audit requirements.

    2. If you reside in the EEA region

       you typically have the following rights that you can exercise:

       right to access personal data	description
       access to a personal data copy	The right to receive a copy of your personal data.
       correction (or modification)	The right to request correction if there are errors in your personal data.
       the right to erasure (or to be forgotten)	The right to request the deletion of your personal data in certain circumstances.
       usage restriction	The right to request the restriction of the processing of your personal data in certain circumstances, for example, if you contest the accuracy of the data.
       data portability	The right for you to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to third parties in certain circumstances.
       objection to processing	The right to object at any time to the processing of your personal data for marketing purposes (including profiling), as well as the right to object to the continued use of your personal data in certain other circumstances, for example, when we process your personal data for our legitimate interests.
       The right to object to automated decision-making	The right not to be subject to decisions based solely on automated processing (including profiling) that produce legal effects or similarly significantly affect the individual.

       For detailed information on each of these rights, please contact us using the methods provided in 'How to Contact Raynolse' below.

       When contacting us, please ensure the following:

       1. Provide sufficient information for us to verify your identity, including your name, address, customer reference, or order number.
       2. Please inform us of the rights you wish to exercise and provide relevant details related to your request.

       You also have the right to lodge a complaint with the data protection authority in your place of residence.

11. Use of Personal Data for Marketing
    1. We use data to make marketing decisions and can market to our database and customers both online and offline to provide the best experience to our customers.
    2. We have a legitimate interest in using your personal data for marketing purposes (refer to 'How We Use Personal Data and Why' above). This means that we typically do not need your consent to send you marketing information. However, if consent is required, we will ask for it explicitly.
    3. You have the right to refuse to receive marketing communications at any time, whether you do not want to be contacted via email, mail, SMS, want to delete written product reviews, or request the deletion of personal data from third-party partners. You can use the 'Unsubscribe' link in emails, use the 'STOP' number in texts, or email contact@raynolse.com to opt-out of receiving marketing communications.
    4. If you request additional products and/or services in the future or if there are changes in the law, regulations, or the structure of our business, you can request to confirm or update your marketing preferences.

    For more information on your right to object to the use of personal data for marketing purposes, please refer to 'Your Rights' below.

12. Contact for Data Protection Officer and Responsible Person

    To contact Raynolse, you can use the following methods:

    1. If you have inquiries or complaints, please contact us at contact@raynolse.com. You can also reach out to us by mail at 23, Daehak-ro 163beon-gil, Yuseong-gu, Daejeon, 303, South Korea. Complaints will be handled internally according to our complaint procedure.
    2. This policy does not replace the terms and conditions applicable to the use of the website. In case of conflicts between the two policies, the terms and conditions take precedence for resolution.

    This Privacy Policy applies to accessing the mobile apps and services of Raynolse Corporation and its company group. By accessing the mobile app and continuing to use the provided services, you are considered to have accepted this Privacy Policy, and the company may update this Privacy Policy periodically. If you do not agree with any part of this Privacy Policy, you must immediately discontinue accessing and using the mobile app and services.

    The company collects, uses, and in some cases, shares information about users to operate its business and deliver products and services. Therefore, this Privacy Policy is written to help users understand how personal information is collected, used, generated, and deleted when using the mobile application.

    Before or at the time of collecting personal information, the company will identify the purposes for which the information is being collected.

    The company collects and uses personal information solely for the purposes specified by the company and other compatible purposes. Consent of the relevant individual or requirements of the law may be exceptions.

    The company retains personal information only as long as necessary to fulfill the purposes for which it was collected.

    The company collects personal information lawfully and fairly, and, where applicable, with the knowledge or consent of the individual.

    Personal information should be relevant to the purposes for which it is to be used, and it should be as accurate, complete, and up-to-date as is necessary for those purposes.

    The company protects personal information through reasonable security measures against loss or theft, unauthorized access, disclosure, copying, use, or modification.

    We do our best to conduct our business following these principles to ensure the confidentiality and protection of personal information.